Kidson Talks | The E-commerce Chemist

Not really knowing if the feature was out yet a friend of mine had a purchase Saturday (he sells designer bags, high ticket items) thought eBay but Paypal held the funds for investigation. He found it weird that there was not a username associated with the purchase but it was an eBay sale?! A little puzzled until I mentioned the new Guest buying this morning.

So, his first guest purchase is fraudulent, maybe? But Paypal have jumped to it and are investigating the funds. Full marks to paypal for being vigilant, but poor marks for not communicating why the funds where under investigation (possibly mentioning in an automated email that it was a guest purchase?) as the seller was left scratching his head.

I don’t know many sellers who can accept guest payments as they all use third party systems and excluded from the change(which is a good idea as integration with eBay API can be buggy at the best of times, and larger sellers who have the most to loose use automated systems to cope with volume) but I would be interested in hearing any tales of woes or joy on the subject.

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