Comments on: How NOT to run an online business…buyitdirect.co.uk/acerdirect.co.uk

By: FBanks14

FBanks14 — Wed, 21 Dec 2011 19:42:59 +0000

My 85yr old Nan bought a samsung telly in Aug, broke within 2 months. Sent away for repair as dont refund after 28 days, it was being “repaired” for 4 weeks!
They wouldnt deliver it back as we had picked it up from store, how they expect an 85yr old lady to pick up a tv when she doesnt drive and isnt great at walking I dont know…
Got the tv back and its still doing the same! Rang up and theyve said we have to send it back again!! They wont refund unless it has the same fault 3 times. Horrible customer service, and I really dont understand how they’re still in business after reading all the other reviews.
I’ll get my refund, no matter how long it takes, thats for sure. Lost all confidence in the company and dont want anything further to do with them.

By: Peter

Peter — Sun, 27 Nov 2011 12:57:05 +0000

Be warned – do not purchase from these people. I have first hand experience of this company, both on the phone, by e-message and in the Huddersfield shop. I’m sure they consider all customers to be a great nuisance, pawns in some huge game of “we’ll take your money quick enough but don’t expect an easy ride if anything goes wrong”.

Their personnel are completely rude to the point of extreme. Dare to so much as raise your voice and they threaten to turf you off the premises. They do not give an inch that they don’t have to give, their “customers services” are a joke, and I’m sure this policy comes direct from the top of the company.

Their prices may be competitive, but don’t be fooled into buying anything from this company. Go somewhere or expect grief.

By: Pupet on a string

Pupet on a string — Wed, 26 Oct 2011 08:30:14 +0000

Add “Simply ASUS” to the list. I have been jerked around by customer services obviously trained in Deny, Deny, Deny. Avoid the Buyitdirect group, purchase for a little more from a name you trust!

By: Gary Burgess

Gary Burgess — Tue, 18 Oct 2011 17:03:56 +0000

I purchased a 64gb I Pad 2 which went missing in the post.

Difficult to deal with and I too hopefully now have a refund and will go to a market leader to make my purchase.

By: John

John — Tue, 11 Oct 2011 18:36:34 +0000

Six weeks ago I ordered a plasma TV and had to wait nearly five weeks for it to come, when I did take delivery it was faulty. So six weeks later I have still got no TV and I’m finding it difficult to get my money back. I no longer want to buy a TV from this company and just want my money back. I will be contacting Trading Standards on this issue. I’ve bought a TV from commet, it was £60 more than Rip Off TVs. Do not buy from this company.

By: phil

phil — Mon, 10 Oct 2011 13:29:34 +0000

i have been scammed from a site called buyitplayit.eu, payed for goods and nothing arrived then they ask for your passport and license and two utility bills for proof of i.d. The site has now shut down, but when you click on the site you are transfered to buyitdirect.co.uk, i wonder if there is a connection.

By: Rosie

Rosie — Fri, 07 Oct 2011 17:10:01 +0000

I saw that appliances direct had huge stocks of cooker hoods. We tried emailing customer services and also phoning to ask about the showroom without response so we decided to have a day out and go to South Normanton. What a waste of time on the hottest day of the year. Our local Comet has a better display.
All I wanted was to check that the base comes off easily for cleaning and the knobs weren’t flimsy. The salesman told us we were stupid to travel without checking. Perhaps he was stupid to work for them. He wouldn’t show us one unless we paid for it first.
All I wanted was a brown one!!!

By: WGM987

WGM987 — Wed, 05 Oct 2011 11:18:35 +0000

I was going to purchase a Samsung 51 inch Plasma TV from buyitdirect.co.uk. However having read the awful experiences customers have gone through with them I am definitely not going to. I can only thank God that the TV was not in stock otherwise I could have been another unfortunate recipient of their interpretation of customer service!

By: John

John — Sat, 01 Oct 2011 08:05:52 +0000

I took delivery of my plasma TV and it is faulty!!
I will be taking it back to the store and hopefully they will give me a new TV. I will be logging my story with this company on this site. Watch this space.

By: George Henry Murray

George Henry Murray — Sat, 24 Sep 2011 21:08:25 +0000

Ohh, I bought from serversdirect.co.uk and it was perfectly good customer serves