Comments on: How NOT to run an online business…buyitdirect.co.uk/acerdirect.co.uk

By: ripped off

ripped off — Thu, 18 Mar 2010 18:44:48 +0000

I bought a laptop from their website, acerdirect.co.uk. After ordering, I received an email asking if I’d like a pre delivery check so that I didn’t receive a faulty machine (the main reason being dead pixels and that they cannot be repaired – something I know to be untrue). I did not reply to that email, and the laptop arrived the next week.

Upon arrival I found that while the website had stated it came with Windows 7, the laptop came with Windows Vista. I contacted Acer and confirmed that the model is supposed to come with Windows Vista and not Windows 7 as the website had advertised.

I sent an ‘eMessage’ to buyitdirect regarding this, first they directed me to their returns page. When attempting to fill in the returns form, I got a message saying there were no goods under that order number.

After asking for them to give further information on how to return the laptop, 3 days after I had initially informed them of the problem, they changed the website to show that the laptop comes with Vista, did not apologise, and acted as though it had always been that way.

Of course I took screenshots of the website before the changes and will be pursuing this further.

This is, of course, my fault for not checking up on the website before making a purchase having, from the name, assumed I was buying directly from the manufacturer. Simply googling could have saved me all this trouble.

By: Loopy

Loopy — Tue, 23 Feb 2010 13:19:35 +0000

I have bought 2 laptops 4 my kids 4 xmas and have being trying to reolve the matter that they dont work, ever since we received them, and still no satisfaction, they are the worse people I have ever dealt with and I 2 will go to Huddersfield if i have 2, it is only a 20min drive. DO NOT USE THIS FRAUDULENT COMPANY.

By: Liz

Liz — Wed, 17 Feb 2010 12:44:41 +0000

Oh my! You are not covered with BACS so it is very hard to get your money back!

By: John

John — Wed, 17 Feb 2010 10:14:52 +0000

We bought a 55 inch LCD TV on behalf of a client, they couldnt accept the credit card transaction so I had to BACs the money direct ot them. On the day the TV was supposed to be delivered we recieved an email telling us the product was no longer available.

The customer services people basically refused to accept any responsibilty for this trying to pass the buck to their supplier!! So much for having it in physical stock!!

Will never deal wit these people again.

The main director and only shareholder in the business is Mr Nicholas Glynn and their number is 01484 319816 or 01484 319805
if you want to try and get him to listen to your complaints.

By: Anne Wilde

Anne Wilde — Mon, 15 Feb 2010 18:21:37 +0000

I paid £500 for an Aspire Timeline on 5th February. It arrived on the 9th and worked fine all day. I couldn’t log in on the 10th as the mouse didn’t seem to be responding. I contacted Acer who re-set everything to the factory settings but still no joy. They told me I could return it to them for repair but they would have to charge £68 if it turned out to be a software problem. I realised then that the retailer, Acer Direct, has nothing to do with Acer.
I contacted Acer Direct who told me to complete a returns form on-line. I did that and it told me I would receive a response within 24 hours. I didn’t, so called them. I was told they hadn’t received my form so I would have to complete another one. I did this immediately and waited.
I was contacted by a technical guy on the 11th February who tried everything that Acer had already done. I waited again and when I asked what was happening, I was told to fill in another returns form! Finally they told me to pack the laptop in the original, undamaged packaging and they would send a courier to collect it on the 12th.
I waited at home all day on the 12th and called them at 4pm as there was still no sign of a courier. I was told it was definitely booked for collection that day but it could be as late as 6pm. I waited until 6.40 then contacted them again. I received a reply on Saturday 13th to say that there are no collections at the weekend, so it would be Tuesday as only those things booked on Friday can be collected on a Monday. I protested that this had been booked on Thursday and was told on Sunday that it would be collected on Monday after all. I will then be told within 7 days from receipt of the returned laptop what they plan to do. Very good of them, I thought!
It is now 16:50 on Monday and still no courier. I have contacted them again to check that someone is coming today. No reply.
In short – paid £500 10 days ago; wasted a day on work which was wiped when the faulty laptop was re-set; wasted 2 more days waiting for a courier that hasn’t yet showed up; spent hours being spoken to like a child on the phone, writing emails, filling in returns forms; can expect at least another 10 days until my laptop is replaced or repaired.
I am a self-employed consultant and cannot afford to be without a laptop. Time is money for me and Acer Direct have cost me a fortune already.
Will I ever deal with them again? NEVER!!!

By: Tom Armstrong

Tom Armstrong — Tue, 02 Feb 2010 13:29:17 +0000

I bought a monitor from them, needed to return it in 7 days. They would not let me return it. I’m stuck with either legal battle or an unwanted product. Do not use this company people.

By: Kumari

Kumari — Thu, 03 Dec 2009 12:12:26 +0000

I have waited 3 months for my refund they need to be reported to trading standards!

By: s r woods

s r woods — Thu, 05 Nov 2009 11:09:14 +0000

I bought my first acer from buyitdirect in august 2009. it did not work, was picked up two days later, was advised that it had probably nbeen dropped by the delivery co. Another was available but more expensive. They took my money, this early in September 2009 this also did not work, though promised a new laptop Acer told us it was two years old and password protected, so had tobe returned. THIS WAS DONE ON THE 11th September I AM STILL TRYING TO GET ALL MY MONEY RFEFUNDED. It iis now November. Quick enough to take your money very slow to refund it. It is coming back a few pounds at a time, usually after ‘phone calls. We also found out that if they tell you itis a factory outlet, itis second hand.

By: philip

philip — Wed, 04 Nov 2009 11:16:10 +0000

Really helpful when taking your money
but if something goes wrong watch out they don’t
want to know my advice KEEP WELL AWAY

By: Bulat

Bulat — Fri, 30 Oct 2009 17:38:52 +0000

I have bought a Laptop from acerdirect.co.uk (accerdirect.co.uk) and did not receive the product code the Microsoft Office software that I have payed for.
I have sent an email to Katie Hal**** and she asked me for my details, then more details. And then she just stopped replying to my emails. I have called them after a month and was told that they have to investigate this issue and will call me back. They obviously did not after two weeks.

So now I have opened a dispute in Pay Pal but that still does not help.

I wish I could complain to Microsoft directly.

Don’t buy from them! They will lie to your face!