Kidson Talks | The E-commerce Chemist

OK, well I have been reading Scot Wingo’s Ultimate Guide to eBay’s Meddling Spring 2009 and I skipped straight to the negative first (very British of me) to the ‘Trust Improvements‘ section.

Now whenever eBay want to improve buyer trust, it normally means that sellers get knifed in the back and dragged through a bush like the evil lying tow rags they are (feedback changes of old..), so you can see why I have the *FEAR*.

I am assuming that you have read or plan to read the white paper….

Returns:

It is now easier to return items. In all fairness with my main cleints things are easy to return, you can change your mind up to 7 days and the item is guaranteed for 30 days.
This will increase returns, but for specific returns due to just plain fickle buying or the wrong size is subject to a 10% re-stocking fee. Buyers seem OK with this and understand your position as a seller. Faulty item returns are just dealt with, refunded or replaced as well as the buyers postage fee.

Resolutions:

The account managers at eBay can be hit and miss but most will help you sort out the issues that arise. If you are a genuine seller you really do not have to worry.
Although eBay will sooooo not want to fork out some of its own money so they might be spiteful like Paypal and put pins on your chair, but this remains to be seen and I will re-comment when I have worked with these new changes for a few months.

I probably won’t comment on the item detail changes but I am looking into the multi variant listings as this is SO the mysterious configurator that never was! Feel like I have been waiting for it for years….