I am not going to re-type what has already been reported so read here:
http://tamebay.com/2010/02/bye-bye-personal-account-managers-hello-top-customer-care.html
You might remember this post about one of my clients hand his struggle with TRS : http://kidsontalks.com/2009/10/07/ebay-seller-fraud-exposed-dsr-fiddling/
But eventually his account manager came though with the goods and had been a diamond ever since.
All that hard work and relationship building will now be replaced with a support line. Will TRS still get a dedicated PAM?
Lets hope this move just re-jiggles around the personal account managers and doesn’t add them to the dole-queue!
