Basic eBay Design Series 2013 Part 7 -It’s all gone tits up!

Well, it has’t really….it is just a latent domain name I have had for years getting used again for THIS project!

If you pop along to:

http://gonetitsup.net/

You will be presented with a website with two versions of the template – one with a switching gallery and one not in a WYSIWYG editor so it is EASY for you to customise, grab the code and use with your own operation.

Both template include policy boxes. Which is something not covered however the THEORY already has been. Remember those 4 images in a square from Basic eBay Design Series 2013 Part 4 – Responsive Images?

Well, these are just floating, stackable boxes. To get 3 in a row ALL you need to do is change the percentage to 33%:

{float: left;width:33.3%;min-width:280px;}

Simple as!

I have also included a blank editor within this page, but bear in mind if it only built for light use. It stores NOTHING and has limited bandwidth. I have put a cheeky ‘donate’ button on this page as it will keep it live and fund the ‘inline eBay template editing’ project also.

*edited to add final responsivator link: Responsive eBay Layout Template

Previous Post:Basic eBay Design Series 2013 Part 6 – Image Switching with Javascript

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Kidsonworks…more information

I have been working in the e-commerce sector since May 2000 starting with my own e-commerce business while I was a mere 20. My first major market was the USA. As a retailer I have sold personally from my own enterprise on eBay, Amazon and Website (I built the website myself) successfully but then in 2005 I switched my main career as a chemist to helping others sell online. It has been my passion and addiction ever since.

So what can I help you with?

eBay Design
Amazon Webstore Design and Integration
Shopping cart system design and integration (Magento/Vendio/Big Commerce etc)
Multichannel/Multi Marketplace Listing Strategy and Implementation
Marketing Advice, consultancy and implimentation
Support/Troubleshooting
E-Business management

and anything else relating to e-business you can think of, but these are my key areas. However, I am open to your ideas and projects you may have.

You will see the content grow as well as showcases in the coming weeks and I will update this post with links.

Of course, ‘how much?’ is the key questions. Well my rates are simple and I base the work on the time the projects will take. All quotes are final, I will not add on ‘extras’ if something takes more time than I anticipated. That’s my fault, however new requests outside the original agreement will be quoted for and charged on an individual basis.

Rates for my time:

£25ph plus expenses if needed (If I need to travel to you or stay in a hotel etc) for consultancy, marketing, management and all other tasks that don’t include coding, development and high end integration.

£40ph for coding, development and high end integration which I normally conduct not on site. If I need to consult and plan a coding project with you the consultancy and development time will be charged at the lower rate.

I do discount for very large projects though which stretch over 6 weeks or more, or regular maintenance agreements.

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Thank you for all your emails!

Thank you to the people that have email though in recent weeks – sorry I have been slow replying. I always read and reply to email’s personally and still love to hear your thoughts. I will blog about the following support topics as soon as I am able:

1. De-bunking the ChannelAdvisor Premium store set up process – a guide for those with little concentration.
2. Breaking down eBay’s changes for real people.
3. How to be the client in a web project (I like this one, no one ever tells the client what they need to do – and you are so important to the development process)

Thanks!

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Merry Christmas and a Happy New Year

Well, next year involves quite a big change for me – real office space and a design partner so I hope 2010 is as eventful for everyone. I will pimp my case studies here as well as keeping it real with my musings on eBay, e-commerce and e-life in general.

In fact next year I will have more time to devote to my crafty projects and this blog so you will be hearing more from me next year than the one just past.

Hairfreax – new site and restricting handmade hairpiece catalogue. Adding handmade rockabilly Yukata and Kanzashi, as well as funky obi and Japanese/Anime inspired fashion.

Hairfreax eBay – just a few pre-made hairpeices

Keirotech will be partnering with Createyourtemplate and be absorbed into CYT UK – eBay Design, Web Design inc ASPDNSF design, Flash programming, brick to bytes – on-line business integration and business consultancy. New site/info to come.

See you in 2010!

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Open Source Consulting Reviews and Support

OK, well this idea might not work, but I am opening the floor for such a thing. The web is all about user generated content and interactivity so lets see if we can make this blog responsive to your needs and questions.

So I am adding two new ‘sides’ to the blog as such.

Reviews:

Just so you know what I am harking on about, this is where you can email me your reviews of any web related shop, service, software and it will be posted on this blog un-edited for all to see. People read this blog and sometimes the people who are responsible for said services. So they can sit back and smile to themselves for a job well done or jump too if they haven’t.
The only catch is your eBay shop/website will have to be included in the review. This is so said companies can address any issues with you and to avoid anonymous rants.

Reviews are so important to readers as it helps with customer confidence and also to avoid pitfalls in their own e-commerce adventures.

Support:

Have a question or quandary? Not quite sure what decision to make? We have done this on and off since the inception of the blog, but if you are stuck or confuzzled about something e-commerce, drop me a line and support will be blogged.

Ask about anything e-commerce related. Humour/comedy is permitted.

*Please note this is not a invitation for free consultancy, you can try your luck but as I am in charge I will select the questions and reviews (probably group the reviews) that appear.

Please email me:

contact

and lets start sorting out the e-commerce world and make it accessible to all.

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What *SHOULD* you charge for support?

There has been a bit of a hoo-hah around the new charges for support by Frooition (on top of the purchase price and monthly subscription charge) for their eBay templates and associated services. In all fairness they needed to charge for support, but I do wonder what level of support is provided for these amounts.

I quote:

EMAIL & PHONE SUPPORT:
Emergency Email & Phone Support Response Rates: £199 per hour.

What Does This Cover? Urgent critical work that requires a rapid response.
Response Time: 1 working day*

Now, that’s kinda of expensive. If you pay 3 support members £20K a year that is a little over £30 an hour. Plus *costs n profits* lets round that up to £50.
£50 per hour is normally what consultants charge. I charge £15-20 per hour, but that’s because I am new to consulting.

Next:

Standard Ad Hoc Service Support Response Rates: £99 per hour.

What Does This Cover? One-off / un-scheduled work that requires a fast response time.
Response Time: 5 working days*

Five working days is a long time to wait for something costing you £99 per hour. Five days is not fast in the e-commerce world, not in my e-commerce world anyway.

I would probably price this up at around £30 per hour as you would be able to manage the requests better and prioritise clients.

But the next bit takes the biscuit, the whole Marks and Spencer’s Belgian selection…

GENERAL SUPPORT / REPORT A PROBLEM:
If your issue is not urgent and of more of a general nature then why not log a “general” ticket.
Although we can’t guarantee to respond to these tickets, we would really appreciate any comments or suggestions you have.

Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
For your reference we provide complete archives and history of all your support requests.

Which means that for two of my clients any template/store issues will not be resolved to make sure they end up paying for it. My main client is moving away from Frooition design and I am glad because I am the one who has to fix things and contact support charging my £20 per hour……

So to answer my question, what should you charge for support??

What your clients can afford and what you can sensibly justify. If you are choking on support then raise the initial price of the ‘item/service’ in order to cover the labour intensity. Hidden and add on charges that are not fully disclosed or introduced later on a whim get peoples backs up!

I feel sorry for the guys/gals who will be offering Frooition support as their clients will RAPE them for there services, and it won’t be pretty.

P.S Paying someone £199 per hour to configure/programme Parcelforce shipping zones in a php based e-commerce system is well worth the money, if only I could find someone too! Oh wait, it’s me who their paying….should…..charge…more……

What would YOU charge for support? Open comments…

Comments closed now 06/05/2009

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