My new obsession is photographaphy. I have cobbled together a mid range DSLR camera from older models & used stuff on eBay.
I bought my Lumix G1 on best offer. I went in low, seller countered…I accepted. It is how it goes.
So, on shopping around for a lens I saw a great one at a good price on best offer. Went in sensible….nothing. In fact nothing for over 24hrs. So I messaged to see if they were going to accept or reject my offer, counter offer etc? Did they need me to poke them? Already I was NOT feeling this seller. Lenses are expensive items.
They did get back to me and said:
We can’t accept your offer.
The offer is still in my account, not rejected so I replied with this:
In order to get the best out of eBay’s best offer functionality you are supposed to counter offer to the buyer for consideration. If you are not going to use this properly, don’t use the functionality and disable it from your listings. It doesn’t create a good experience for the buyer as they then are hanging around NOT buying your items. You can set up automated accept/reject rules.
What the seller didn’t realise is that I would have bought this item at the full asking price. Best offer suggests they will take LESS so I always use it. I would have accepted a counter offer, even if it was £2 cheaper!
But what does this tell me about this seller?
1. They don’t know how to use the eBay functions they enable. What ELSE don’t they know about? Do they understand distance selling regulations? My right to return or dispute? How to package up an item safely?
2. They ignore customers. Which means I will have to wait the full length for refunds, questions and for a high value item this just stinks of ‘pain in the ass’.
They were a local seller so I was going to buy more accessories from them, maybe visit their shop. However, their first impression SUCKED so I won’t be buying from them. They have competitors.
See how easy it is to lose a customer?
Right, still want that lens….lets find another seller!