Researching the effect of TRS I searched for a Kooga Rugby Ball and got the dreaded purple pop up covering my clients item:

Sorry the image is a bit too big, you can’t see the text if I make it fit.

So I do as the purple box commands. Only to find that for the rest of my searching session, my search is defaulted to only show Top Rated Sellers unless I clear the search in the sidebar.

Lets face it, ebayer’s can’t find the shipping tab any more in the new item detail layout so it will take time for them to get used to clearing the ‘top rated seller only’ parameter.

So if you buyer does as the purple box commands, you will be invisible. Unless you are part of the fragile elite.

But a client of mine in the sports category managed to get hold of his and have a darn good chat. We are doing everything by the book and eBay loves him! He is getting daily deals by the dozen, been asked to be included in the eBay Christmas catalogue – so why is he not a Top Seller…?

Feedback great, DSR score great, ‘low’ DSR score – not too great – and then the account manager said – oh?

Apparently, we have glowing positive feedback from some transactions with ALL the DSR scores at 1, almost 45 of them over the last few months, all domestic. Most of them have been tracked back to none other than my clients competitors, some speculated to be ‘linked’ accounts.

Sneaky and downright rude.

Once these have the dealt with, guess what? – my client gets to be a Top Seller, not loose £1000 per month in fee discounts and enjoy his raised search standing so he might not chuck in the towel with eBay.

So my advice to you is to give your eBay account manager a call and ask them to check for positive feedbacks with low DSR’s, especially if you are in the sports category.

And if this is something you do – watch ‘My name is Earl’ on Ch4, it’s all about the karma baby and you will get it in the end….

Comment if this happened to you!

Hurrah! http://tamebay.com/2009/11/powerseller-suspended-for-low-dsr-feedback-attack.html