Auctiva emailed in a response to my recent blog post regarding moving from Auctiva to Inkfrog and this is their side of the argument for neutrality’s sake:

I wanted to respond to your recent blog post re. Auctiva’s pricing plans. £150 per month is not a realistic cost expectation for the majority of our users. We have a very large user base, many of whom would pay less than say, a $10 per month flat fee, by using our current pricing structure. We have always been, and will continue to be, a selling tool geared towards all sizes of sellers and we believe that our structure helps make Auctiva an affordable solution.

I understand the confusion and frustration of our customers. This is a big change, and with all change, it presents its own share of challenges. We want to make this transition as trouble-free as we can. For our current customers who have the last 60- 90 days of eBay sales data stored with Auctiva, we’ve calculated their average usage and once they log-into Auctiva.com, on the pricing tab, we identify the most cost-efficient plan for them. Additionally, for those who don’t have existing data available, we
created the Pricing Calculator to assist with the plan-selection process. And finally, we do have a top-notch customer service team standing by to provide one-on-one assistance when choosing a plan as well as answer any remaining questions.

The pricing information is a lot to digest. I think it’s important for our customers to take a step back and really take a look at their selling practice and evaluate the plans we have available. As I mentioned previously, when the correct plan is selected, many customers will only pay a few dollars per month to continue to take advantage of our powerful selling tools and fundamental management features.

Please let me know if you have questions.

Thank you,

www.auctivablog.com

It came from an Auctiva domain email, but I have omitted the name in this case.
So opening up for comments if Auctiva customers are so quick to find blogs on the subject as the company itself! I pose these questions:

1. With the new pricing plan how much will Auctiva cost you?
2. And the image hosting?
3. Are you going to stay?
4. If not where are you going to?

*edited to add – Auctiva have reviewed their pricing and now offer a $9.95 flat rate plan (July 2009)*